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What Our Legal Terms Mean for Your Account

Using 9666bd means you agree to the terms set out here. Access to our platform depends on your local law and whether your region is eligible — check these conditions before you open an account or fund your wallet via bKash, Nagad or Rocket.

Eligibility depends on local lawAccount terms apply from registrationbKash, Nagad, Rocket wallet rules coveredYou may request account data changesTerms updated without prior notice
9666bd What Our Legal Terms Mean for Your Account
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Rights

Your account data is stored securely and accessed only for the purpose of operating your account, verifying transactions and meeting legal obligations. We do not sell personal data to third parties. If you want to know what data we hold, request a correction or ask us to delete your account, you can do this through our support channels. These rights apply regardless of which payment method you use — bKash, Nagad or Rocket — and whether your region is eligible at the time of the request.

Data Retention Policy We retain account and transaction records for as long as required by applicable legal obligations. Once that period ends and your account is closed, deletion requests are processed through support.
Cookie and Tracking Use We use cookies to keep your session active, remember your login state and track basic site performance. No third-party ad-targeting cookies are placed without a disclosure in the cookie notice.
Account Security Practices Your account uses OTP-based login verification on mobile. If your device changes or a new login is detected, you will be asked to re-verify. Do not share your PIN or OTP with anyone.
Right to Request Changes You can request a correction to your registered name, phone number or linked wallet at any time via live chat or email. Verification of identity is required before any change is applied.
LEGAL CONTACT PATHS

How to Reach Us on Legal and Account Matters

If you have a question about your rights under these terms, a payment dispute involving bKash, Nagad or Rocket, or you need to request a change to your account data, our support team handles all of these directly. Reach out through the channels below — bring your account reference number and transaction details where relevant so we can respond faster.

Live Chat Support Open the chat widget from any page on the site. Available for account queries, legal clarifications and wallet transaction questions including bKash, Nagad and Rocket disputes.
Email Support Write to our support address for formal legal requests, data access queries or account suspension appeals. Include your account reference and a clear description of your request.
Account Help Centre The Help Centre covers common legal and account questions including eligibility rules, transaction limits and how to close or pause your account through the settings page.

Common Legal and Account Rights Questions

These are the questions we get asked most often about account eligibility, data rights and what our terms actually mean for you in Bangladesh. If your question is not covered here, reach out to support directly.

Access depends on your local law and eligible region. It is your responsibility to verify whether using this platform is permitted where you are located before opening an account.

We retain your records for as long as legal obligations require. After that period, you can request deletion through our support team via live chat or email with your account reference.

Yes. Contact support through live chat or email and ask for a data access request. We will verify your identity first, then provide the relevant account and transaction details we hold.

Raise the dispute through live chat with your transaction reference number and the amount. We review wallet transactions in line with our terms and the policies of the relevant payment provider.

No. Accounts are personal and non-transferable. Sharing your login credentials or OTP with another person is a breach of our terms and may result in your account being suspended.

We may update these terms at any time without prior notice. Continuing to use the platform after an update means you accept the revised terms. Check this page periodically for changes.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.