What this FAQ covers and how to use it
This page covers the questions we hear most from account holders in Bangladesh — from opening an account for the first time to making a deposit via Nagad or Rocket, checking a withdrawal status, and switching between mobile browser and the full lobby. Each answer here reflects the actual steps in our platform, not a generic walk-through. For deposits, the process goes
like this: open your bKash, Nagad, or Rocket app, enter the account number shown in your deposit screen, confirm with your PIN, and the balance reflects in your wallet once the transfer is confirmed. Withdrawals follow a verification step where we match your withdrawal wallet to the one registered on your account — this keeps your funds secure. If your question is
not covered here, our support team is available through live chat and email. Access and eligibility depend on your local law and the regions we currently serve.
- bKash
- Nagad
- Rocket
- Mobile browser
- Live chat support